ServiceNow Administrator
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Job Summary
To enhance self-service capabilities for the USMEPCOM ENLIST program, the full-time remote Tier 0 ServiceNow Administrator / Self-Service Specialist will manage the ServiceNow self-service experience, including service catalog, knowledge content, and ticket-routing rules while collaborating with various stakeholders to improve customer experience and reduce avoidable tickets.
Key responsibilities
- Administer and maintain the ServiceNow self-service portal and Tier 0 capabilities
- Configure ticket-routing rules and workflows to ensure accurate categorization and prioritization of self-service submissions
- Convert technical procedures into customer guidance, creating and managing knowledge articles and troubleshooting content
Required qualifications
- Bachelor's degree in Information Technology, Information Systems, or a related field
- Minimum of six years of relevant experience in ServiceNow administration or IT service management
- Hands-on experience with configuring ServiceNow portals, catalogs, and workflows
- Ability to translate recurring issues into reusable guidance and automated resolutions
- Current ServiceNow Certified System Administrator (CSA) certification
Complete Job Description
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