ServiceNow Business Analyst
Job Summary
As a full-time remote ServiceNow Business Analyst, the successful candidate will lead discovery sessions, translate business requirements into actionable deliverables, and facilitate communication between stakeholders and technical teams to enhance ServiceNow implementations.
Key responsibilities:
- Lead discovery sessions and requirements workshops with stakeholders and technical teams
- Translate business requirements into user stories, acceptance criteria, and functional specifications
- Coordinate User Acceptance Testing (UAT) and support issue resolution efforts throughout the project lifecycle
Required qualifications:
- 8+ years of experience as a Business Analyst, Systems Analyst, or Process Analyst within IT organizations
- 4+ years of hands-on experience with the ServiceNow platform, including ITSM and related modules
- Current ServiceNow Certified System Administrator (CSA) certification is required
- At least one additional active ServiceNow certification (e.g., CIS-ITSM, CIS-CSM) is required
- Strong experience in Agile/Scrum environments, including sprint planning and backlog refinement
Complete Job Description
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