ServiceNow Business Analyst
Location: Remote
Compensation: Salary
Reviewed: Mon, Oct 05, 2026
This job expires in: 30 days
Job Summary
Seeking a full-time ServiceNow Business Analyst to provide technical leadership and solution architecture guidance for the ServiceNow platform in a hybrid work environment, focusing on managing operations, enforcing development standards, and mentoring team members.
Key responsibilities
- Lead day-to-day operations, task planning, and quality assurance for a team of developers and system administrators
- Enforce ServiceNow development standards and manage release cycles to minimize technical debt
- Architect end-to-end solutions aligned with ServiceNow OOTB functionality across core modules
Required qualifications
- Hands-on experience in ServiceNow solution design and administration, with at least 2+ years leading technical teams
- Advanced knowledge of JavaScript, Glide API, Flow Designer, and REST/SOAP APIs
- Proven expertise in ITSM, CMDB/CSDM, and at least two additional core modules
- Experience with Agile/Scrum delivery models and ITIL v4 frameworks
- ServiceNow Certified System Administrator (CSA) and other relevant certifications preferred
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