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ServiceNow Business Analyst

Location: Remote
Compensation: Salary
Reviewed: Mon, Oct 05, 2026
This job expires in: 30 days

Job Summary

Seeking a full-time ServiceNow Business Analyst to provide technical leadership and solution architecture guidance for the ServiceNow platform in a hybrid work environment, focusing on managing operations, enforcing development standards, and mentoring team members.

Key responsibilities
  • Lead day-to-day operations, task planning, and quality assurance for a team of developers and system administrators
  • Enforce ServiceNow development standards and manage release cycles to minimize technical debt
  • Architect end-to-end solutions aligned with ServiceNow OOTB functionality across core modules
Required qualifications
  • Hands-on experience in ServiceNow solution design and administration, with at least 2+ years leading technical teams
  • Advanced knowledge of JavaScript, Glide API, Flow Designer, and REST/SOAP APIs
  • Proven expertise in ITSM, CMDB/CSDM, and at least two additional core modules
  • Experience with Agile/Scrum delivery models and ITIL v4 frameworks
  • ServiceNow Certified System Administrator (CSA) and other relevant certifications preferred

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