ServiceNow Business Analyst
Job Summary
Detail-oriented and experienced, the remote ServiceNow Business Analyst will act as the primary liaison between business stakeholders and the IT department, focusing on aligning ServiceNow solutions with organizational objectives and business needs while supporting implementations and enhancements of various ServiceNow modules.
Key Responsibilities:
- Lead requirements-gathering sessions and document business processes and requirements
- Analyze current-state business processes and design future-state workflows using ServiceNow capabilities
- Collaborate with technical teams to ensure solutions meet business requirements and support ServiceNow development activities
Required Qualifications:
- Minimum of five (5) years of experience as a Business Analyst or similar role with ServiceNow implementations
- Strong experience with ServiceNow modules such as ITSM, ITOM, CSM, and HRSD
- Proven ability in business process analysis and requirements engineering
- Active IT-II Non-Critical Sensitive security clearance or a Tier 3 (T3) investigation at the time of proposal submission
Complete Job Description
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