ServiceNow Business Process Consultant

Job Summary

To support a growing portfolio of healthcare clients, the full-time remote ServiceNow Business Process Consultant will manage client relationships, ensure project progress and value delivery, and translate client goals into ServiceNow-aligned processes.

Key Responsibilities

• Serve as the primary point of contact for assigned clients, building trusted relationships and tracking progress against goals
• Deliver weekly status reports and sprint communications, ensuring accurate and timely client reporting
• Lead discovery sessions and process workshops to define future state processes and advise clients on best practices

Required Qualifications

• 5+ years in IT consulting, business process consulting, or client-facing delivery roles
• 5+ years of experience working on the ServiceNow platform in an implementation or consulting capacity
• Hands-on experience with ITSM processes, including Incident, Request, Problem, Change, and Knowledge
• Proven experience leading discovery and process workshops and writing user stories with acceptance criteria
• ServiceNow Certified System Administrator (CSA)