ServiceNow CSM Architect
Job Summary
Leading the architecture and optimization of enterprise-wide ServiceNow Customer Service Management (CSM) capabilities, the full-time remote ServiceNow CSM Architect will drive customer engagement solutions, collaborate across teams, and ensure compliance with best practices while delivering high-quality outcomes.
Key responsibilities
- Architect and optimize ServiceNow CSM capabilities for a modern customer engagement ecosystem
- Lead solution design and Tier 3 support with a focus on customer-centric approaches
- Drive integrations with core enterprise systems and implement automated workflows aligned with CSM architecture
Required qualifications
- Bachelor's degree in Computer Science, Management Information Systems, or a related field
- 5-10 years of ServiceNow experience, including 3-5+ years focused on CSM Pro/Pro+
- Proven leadership and stakeholder management skills
- Experience with multiple system implementations in collaborative environments
- Deep understanding of customer support and enterprise workflow best practices
Complete Job Description
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