ServiceNow Digital Consulting Architect

Job Summary

Leading the architecture, design, and delivery of ServiceNow Order Management solutions for enterprise clients, the full-time remote Digital Consulting Architect will translate complex business requirements into scalable platform solutions while serving as a trusted advisor and collaborating with internal teams.

Key responsibilities

• Lead the end-to-end architecture and design of ServiceNow Order Management solutions aligned to client business needs
• Facilitate discovery workshops to gather and translate business and technical requirements into scalable design patterns
• Guide and oversee the configuration of ServiceNow OM modules and define integration strategies with external systems

Required qualifications

• 7+ years of experience in ServiceNow implementation, with at least 3+ years focused on Order Management architecture and delivery
• Proven experience designing and deploying ServiceNow OM solutions, including order decomposition and fulfillment orchestration
• Strong understanding of ServiceNow platform fundamentals such as Flow Designer, IntegrationHub, and Service Catalog
• Experience integrating ServiceNow OM with CRM and ERP systems
• ServiceNow Certified Implementation Specialist (CIS) or Certified Application Architect (CAA) designation preferred