ServiceNow Engagement Lead
Job Summary
Leading technical delivery for ServiceNow implementations, the full-time ServiceNow Engagement Lead will facilitate client workshops, guide solution design discussions, and drive successful project outcomes in a fully remote capacity.
Key responsibilities
- Lead technical delivery across ServiceNow implementations
- Facilitate client-facing workshops, solution discussions, and design sessions
- Guide development teams through Agile delivery processes
Required qualifications
- 8+ years of ServiceNow implementation, development, or administration experience
- Demonstrated experience leading technical teams and engagements
- Hands-on experience with ITSM, CSM, ITOM, and/or SPM
- Strong ServiceNow development/configuration experience (JavaScript, workflows, UI policies, integrations)
- Active ServiceNow Certified System Administrator (CSA) and at least one Certified Implementation Specialist (CIS) certification
Complete Job Description
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