ServiceNow ITSM Business Analyst
Job Summary
Working remotely in a full-time capacity, the ServiceNow ITSM Business Analyst will gather and analyze business requirements, translate them into functional specifications, and support the implementation of ServiceNow ITSM solutions aligned with ITIL best practices.
Key Responsibilities
- Gather, analyze, and document business requirements for various ServiceNow ITSM modules
- Translate business needs into functional specifications, user stories, and process workflows
- Collaborate with technical teams to ensure effective implementation of requirements and support change management activities
Required Qualifications
- 4+ years of experience as a Business Analyst in ServiceNow ITSM implementations or enhancement projects
- Strong knowledge of ITIL processes and IT Service Management best practices
- Experience in requirement gathering, stakeholder management, and functional documentation
- Hands-on experience with Agile methodologies and functional testing
- ServiceNow certifications such as Certified System Administrator (CSA) or Certified Implementation Specialist (CIS) are preferred
Complete Job Description
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