ServiceNow ITSM Developer
Job Summary
To support a growing team, the full-time remote ServiceNow ITSM Developer will configure and enhance ITSM modules, build integrations, and provide tier-3 platform support while ensuring adherence to best practices.
Key responsibilities
- Configure and enhance Incident, Problem, Change, Request, Knowledge, and Service Catalog modules
- Build catalog items and develop SLAs, assignment rules, and approval workflows
- Troubleshoot production issues and provide tier-3 platform support
Required qualifications
- 3-5 years of hands-on ServiceNow development experience with a strong ITSM focus
- Solid knowledge of ITIL processes and their mapping to ServiceNow
- Proficiency in JavaScript, Glide APIs, and REST integrations
- Experience with Flow Designer, Service Portal, and Automated Test Framework
- Ability to translate business requirements into technical designs and clear user stories
Complete Job Description
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