ServiceNow Knowledge Management Consultant

Job Summary

To support a growing team, the remote ServiceNow Knowledge Management Consultant will partner with IT leadership and stakeholders to capture and document critical institutional knowledge, develop standardized knowledge articles, and enhance knowledge management practices.

Key responsibilities

• Partner with IT leaders and subject matter experts to capture and document operational knowledge
• Create, edit, and maintain knowledge articles within ServiceNow using established templates
• Analyze Service Desk case activity to identify knowledge gaps and develop a prioritized Knowledge Management roadmap

Required qualifications

• Minimum 5+ years of experience in Knowledge Management or IT Service Management
• Hands-on experience with ServiceNow Knowledge Management and ITSM
• Experience developing knowledge articles and organizing content within ServiceNow
• Strong project management and organizational skills to manage a content roadmap
• Knowledge of ITIL and/or KCS methodologies preferred