ServiceNow Operations Administrator
Job Summary
Providing critical infrastructure support, the full-time ServiceNow Operations Administrator will manage early and late-window operations for the ServiceNow platform, focusing on troubleshooting MID Servers, connectivity, and maintenance while collaborating with cross-functional teams.
Key Responsibilities
- Provide operational ownership for ServiceNow platform-support infrastructure, emphasizing MID Servers and connectivity
- Perform deep troubleshooting and maintenance across ServiceNow operational dependencies, ensuring performance monitoring and configuration management
- Execute planned maintenance, disaster recovery activities, and provide Tier 2/Tier 3 support for incidents and platform requests
Required Qualifications
- Five or more years of operational support experience with enterprise ServiceNow implementations
- Strong experience with ServiceNow MID Servers, Windows/Linux system administration, and networking fundamentals
- Experience with configuration/change management, incident/problem management, and off-hours production support
- Multiple relevant ServiceNow certifications, with CSA preferred or required
- U.S. citizenship and ability to meet High Risk IT background investigation requirements
Complete Job Description
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