ServiceNow Platform Administrator
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Job Summary
To support the ServiceNow Enterprise Service Management team, the full-time remote ServiceNow Platform Administrator will manage daily administration, maintenance, and health of the ServiceNow platform, focusing on ITSM, ITOM, SAM, and Workflow Data Fabric while collaborating with engineers and stakeholders.
Key Responsibilities
- Perform daily health checks, manage upgrades, patching, and release management for the ServiceNow platform
- Manage user roles and access control, ensuring platform security standards are maintained
- Triage incidents and requests, create change tickets, and provide on-call support for critical issues
Required Qualifications
- 3 to 5 years of hands-on ServiceNow administration experience, preferably in a large organization
- Working knowledge of JavaScript, Flow Designer, and IntegrationHub
- Experience with ITSM processes including Incident, Problem, Change, and Service Catalog
- Understanding of ACLs, roles, and user and group administration
- Experience working in an agile environment
Complete Job Description
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