ServiceNow Platform Lead
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Job Summary
Managing a team of ServiceNow resources remotely, the full-time ServiceNow Platform Lead will handle escalations, consult with clients on best practices and solutions, and oversee the implementation and configuration of the ServiceNow tool, including extensive scripting and development of core applications.
Key Responsibilities
- Handle escalations and participate in escalation meetings while providing solution-oriented decision-making
- Consult and guide clients on best practices, new requirements, and the ServiceNow roadmap
- Manage the implementation, administration, and development of ServiceNow, including customization of core applications
Required Qualifications
- Minimum ServiceNow CSA/CIS certification
- Experience with ITOM best practices, including Discovery and CMDB Health
- Proficiency in scripting, tool configuration, and deployment on the ServiceNow platform
- Experience working in Agile/Scrum methodology
- Understanding of ITIL principles related to Configuration Management
Complete Job Description
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