ServiceNow System Administrator
Job Summary
Leading the day-to-day operations of an enterprise ServiceNow platform, the full-time ServiceNow System Administrator will manage incident resolution, platform health monitoring, and configuration administration while supporting a Federal Agency.
Key Responsibilities
- Oversee platform operations, coordinating incident, problem, change, and release management using ServiceNow
- Lead Tier 2/Tier 3 triage and service restoration for platform-related issues, ensuring effective escalation and resolution
- Monitor platform health and performance, maintaining actionable dashboards and conducting trend reviews
Required Qualifications
- Five or more years of experience administering enterprise ServiceNow environments, including configuration and release support
- ServiceNow Certified System Administrator (CSA)
- Hands-on experience with MID Servers, integrations, and cloud/on-premise connectivity
- Experience with incident/problem/change/release practices and operational documentation
- U.S. citizenship and ability to satisfy High Risk IT background-investigation requirements
Complete Job Description
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