ServiceNow Team Lead
Job Summary
Guiding a team of developers and administrators, the contract ServiceNow Team Lead will manage technical direction and delivery execution while collaborating with cross-functional stakeholders to architect scalable platform solutions in a remote capacity.
Key Responsibilities
- Direct and mentor a team of ServiceNow professionals, overseeing Agile/Scrum delivery processes and ensuring operational excellence
- Partner with enterprise architects to design scalable ServiceNow solutions while enforcing development standards and governance
- Translate strategic business goals into technical roadmaps, managing vendor relationships and addressing system performance issues
Required Qualifications
- 6+ years of hands-on ServiceNow development and administration experience, including 2+ years in a technical lead capacity
- Deep proficiency in JavaScript, HTML/CSS, GlideScripting, Flow Designer, and REST/SOAP APIs
- Experience with core ServiceNow ITSM modules, including Incident, Problem, Change, and Request
- Proven leadership in Agile/Scrum environments using tools like Jira or Azure DevOps
- ServiceNow Certified System Administrator (CSA) and ServiceNow Certified Application Developer (CAD) certifications
Complete Job Description
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