ServiceNow Technical Lead
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Job Summary
With 7 to 11 years of experience, the remote ServiceNow Technical Lead will manage ITSM, ITOM, and SecOps modules, handle incidents and service requests, and troubleshoot platform issues while coordinating with development and infrastructure teams.
Key responsibilities
- Oversee the resolution of incidents, problems, changes, and service requests within SLA
- Perform root cause analysis for critical issues and drive service improvements
- Collaborate directly with client stakeholders for issue resolution and operational coordination
Required qualifications
- 7 to 11 years of experience in ServiceNow support and administration
- Strong hands-on experience with ITSM, ITOM, and Security Operations modules
- Experience in configuration, workflows, integrations, and platform administration
- Proficiency in ServiceNow ITOM-Discovery and ServiceNow ITOM-Service Mapping
- Strong analytical and troubleshooting skills
Complete Job Description
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