ServiceNow Track Manager

Job Summary

Responsible for managing a team of ServiceNow resources, the full-time ServiceNow Track Manager will handle escalations, consult with clients on best practices, and oversee the implementation and configuration of the ServiceNow platform, all while working remotely across different time zones.

Key Responsibilities

• Manage escalations and participate in escalation meetings, providing solution-oriented decision-making
• Guide clients on best practices and solutions for new requirements and problem statements related to ServiceNow
• Oversee the implementation, administration, and development of ServiceNow tools, including extensive scripting and configuration

Required Qualifications

• Minimum 10 years of relevant ServiceNow experience and 15 years of total IT experience
• Proven experience managing a remote team across different time zones
• Strong background in ServiceNow platform development, including core applications like Incident, Problem, and Change management
• Experience with system integration using web services and technologies such as XML, HTML, and REST/SOAP
• ServiceNow certification (CSA/CIS) and ITIL certification preferred