Services Support Specialist
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Job Summary
Serving as the dedicated global point of contact for contractors, the remote Services Support Specialist will manage inbound tickets related to payment, identity verification, account access, and onboarding while coordinating across teams to ensure efficient resolutions.
Key Responsibilities
- Own and resolve inbound contractor tickets in Zendesk, addressing payment, identity verification, and onboarding issues
- Act as a single point of contact for contractors, facilitating communication across various teams
- Monitor annotator requests within Discord and escalate to the appropriate delivery team resource as necessary
Required Qualifications
- Experience in a support or operations role, preferably with a global or contractor workforce
- Familiarity with payment, identity verification, and account access issues
- Proficient written communication skills suitable for a global audience
- Willingness to participate in a rotating on-call schedule for critical issues
- Working knowledge of Zendesk or a similar ticketing platform and Discord
Complete Job Description
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