Shift Supervisor
Job Summary
Supervising a team of Customer Service Representatives, the full-time Shift Supervisor will oversee daily operations, drive performance in a remote Contact Center, and ensure compliance with TRICARE requirements while developing staff through training and coaching.
Key responsibilities:
- Monitor Contact Center performance and develop action plans for staff development
- Review CRM and customer portal entries for accuracy and compliance
- Conduct staff meetings and assist with employee selection and training initiatives
Required qualifications:
- High School Diploma or G.E.D
- U.S. Citizenship with the ability to pass a Department of Defense background investigation
- 3+ years of experience in a contact center customer service environment
- 2 years of supervisory or leadership experience
- Knowledge of medical terminology and TRICARE experience preferred
Complete Job Description
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