Short-Term Disability Claims Analyst

Job Summary

To support the management of Short-Term Disability claims, the full-time salaried Short-Term Disability Claims Analyst will make timely and accurate decisions on claims, gather necessary information from various sources, and ensure compliance with regulatory requirements while working in a remote environment.

Key responsibilities

• Make customer-focused decisions on new and ongoing Short-Term Disability claims by gathering and analyzing relevant data
• Document claim systems accurately and prepare clear communications for internal and external stakeholders
• Provide empathetic customer service, building trust with claimants and employers while maintaining operational metrics

Required qualifications

• High school diploma or equivalent work experience; college degree preferred
• 2-5 years of relevant experience in disability claims
• Knowledge of Short-Term Disability, Statutory Disability Insurance, and Absence Management products
• Bi-lingual candidates are a plus
• Ability to work in a remote-first environment with reliable internet connectivity