Site Reliability Engineering Manager

Job Summary

Leading a team of SRE Managers and engineers, the full-time remote Site Reliability Engineering Manager will oversee the reliability and operational strategy for the Paylo product suite, ensuring high-performance infrastructure and incident management across customer-facing platforms.

Key Responsibilities

• Directly manage and develop 3 SRE Managers/Leads while ensuring the overall health and performance of a 20-person SRE organization
• Set the vision and operating cadence for the SRE function, translating business priorities into a reliability roadmap
• Foster a blameless culture around incidents and operational excellence while partnering with stakeholders to align reliability investments with business impact

Required Qualifications

• 8+ years of experience in Site Reliability Engineering or related fields, with 4+ years in a leadership role managing managers
• Strong, hands-on expertise in AWS and Azure, capable of architecting and troubleshooting multi-cloud infrastructure
• Proficiency in Kubernetes and Helm operations, including troubleshooting and chart design
• Experience with Infrastructure as Code tools such as Terraform or OpenTofu, and CI/CD pipeline automation using Jenkins
• Demonstrated track record in incident management for high-traffic, customer-facing systems