SMB Account Manager

Job Summary

Managing a portfolio of small and medium-sized business clients, the full-time SMB Account Manager will serve as the primary point of contact, driving client retention and growth by understanding business needs and proactively expanding relationships across Toptal's offerings in a remote environment.

Key Responsibilities

• Own and nurture a portfolio of SMB accounts, ensuring their retention, growth, and success
• Conduct insight-driven conversations to uncover client needs and build proactive account plans
• Manage the client experience throughout the engagement lifecycle, addressing concerns and collaborating with internal teams

Required Qualifications

• Bachelor's degree is required
• 3+ years of B2B account management or sales experience with a track record of meeting revenue quotas
• 1+ years in a software consulting or tech sales role, familiar with the software project lifecycle
• Experience in growing and retaining client accounts while managing multiple portfolios simultaneously
• Proficiency in maintaining accurate pipeline and account data in a CRM system