SOC Service Delivery Manager

Job Summary

Focusing on customer success, the full-time remote SOC Service Delivery Manager will manage relationships with Managed Security Services customers, ensuring service performance, security governance, and value realization while collaborating with cross-functional teams to enhance security outcomes.

Key responsibilities

• Serve as the primary operational relationship owner for assigned customers, monitoring engagement, satisfaction, and operational risks
• Lead service reviews and communicate performance metrics to align service delivery with customer expectations and contractual commitments
• Coordinate communication during critical security incidents and manage escalations, ensuring timely and transparent updates to stakeholders

Required qualifications

• Bachelor's degree in cybersecurity, information technology, business, or a related field, or equivalent experience
• 5+ years of experience in managed services, customer success, or service delivery management within cybersecurity services
• Experience managing strategic customer relationships and leading governance discussions
• Working knowledge of cybersecurity principles, SOC processes, and incident response
• ITIL Foundation or comparable service management certification, along with relevant security certifications