Social Media Care Specialist

Job Summary

Engaging proactively and reactively with customers, the full-time Social Media Care Specialist will resolve inquiries through social channels while enhancing brand loyalty and reputation in a remote work environment.

Key responsibilities

• Review, research, and respond to customer inquiries and feedback via approved social media channels
• Manage and document customer cases from initial contact through resolution across various communication channels
• Create and publish engagement content while participating in online conversations to support brand community initiatives

Required qualifications

• High school diploma or G.E.D. equivalent
• At least one year of related work experience in customer service or service recovery
• Familiarity with social media platforms and community management tools
• Experience with social listening or sentiment analysis is preferred