Social Media Community Manager

Job Summary

Focused on building and engaging a global learner community, the full-time Social Media Community Manager will develop proactive engagement strategies across various organic social channels, manage community interactions, and collaborate with cross-functional teams to enhance brand visibility and learner relationships.

Key responsibilities

• Develop and execute community engagement strategies across platforms like LinkedIn, Instagram, and TikTok to grow brand visibility and deepen learner connections
• Manage community voice by responding to learner comments and coordinating with agency support for engagement moments
• Identify community trends and learner needs to inform actionable recommendations for social content and audience engagement strategy

Required qualifications

• 5+ years of experience in community management across major social platforms
• Experience using social media management and social listening tools to monitor engagement and audience trends
• Proven track record in building proactive community engagement programs
• Ability to navigate sensitive customer issues with sound judgment and empathy