Social Media Customer Care Advocate

Job Summary

As a Social Media Customer Care Advocate, the full-time position will deliver exceptional support through social media platforms, responding to customer inquiries and resolving issues while maintaining the brand's voice in a hybrid work environment with rotating weekends.

Key responsibilities

• Respond promptly and professionally to customer inquiries via social media direct messages
• Utilize the company's brand voice to communicate effectively across various social media platforms
• Monitor social media for customer feedback and ensure timely responses or content moderation as needed

Required qualifications

• Proficiency in social media platforms and digital merchandising tools
• Demonstrated experience in customer service, particularly in handling escalated inquiries
• Ability to collaborate with internal teams to resolve complex customer issues
• Strong problem-solving skills with the capacity to analyze data and propose solutions
• Self-motivated with a strong work ethic and the ability to manage multiple priorities effectively