Social Triage Specialist

Job Summary

Monitoring social platforms for mentions of Muse, the full-time temporary Social Triage Specialist will classify posts, engage users for resolution, and manage responses within a rapid-response framework, all while working remotely.

Key responsibilities

• Continuously monitor inbound mentions of Muse and classify them within a 30-minute response target
• Engage with users on social platforms to clarify issues and drive conversations to resolution
• Log and track issues, ensuring accurate classification and follow-up on user concerns

Required qualifications

• 4+ years of experience responding to users in public social channels on behalf of a brand or product
• 4+ years of experience in trust and safety, community management, or incident-adjacent triage functions
• Strong written communication skills suitable for public engagement
• Familiarity with social listening and queue tooling
• Ability to work a shift-based schedule, including evenings and weekends