Software Support Engineer
Job Summary
Customer-focused and technically skilled, the remote Support Engineer - Software will provide Level 2 and Level 3 technical support for enterprise software applications, troubleshoot complex issues, and collaborate with cross-functional teams to enhance product quality and customer satisfaction.
Key Responsibilities
- Provide Level 2 and Level 3 technical support for enterprise software applications
- Troubleshoot application, database, API, and integration issues using logs and diagnostic tools
- Analyze customer-reported issues, reproduce defects, and recommend solutions or workarounds
Required Qualifications
- Bachelor's Degree in Computer Science or a related field preferred, or equivalent experience
- Minimum 3 years of experience in a systems administration/helpdesk role
- 1-2 years of experience in a software development role
- Open to possible weekend work and on-call schedule
Complete Job Description
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