Software Support Engineer
Job Summary
Supporting and enhancing business-critical software applications, the full-time Software Support Engineer will utilize C#/.NET and SQL to provide Tier 3 technical support, troubleshoot complex issues, and maintain operational readiness in a remote environment.
Key responsibilities
- Provide Tier 3 technical support for applications and infrastructure operations across development, test, and production environments
- Investigate and resolve complex application, database, and service dependency issues while supporting incident response and service restoration
- Develop and maintain applications, services, and automation using C#, .NET, and SQL, while creating technical documentation and operational runbooks
Required qualifications
- Experience developing and supporting applications using C# and .NET
- Hands-on experience with Microsoft SQL Server, including database troubleshooting and performance tuning
- Working knowledge of Windows operating systems and application services
- Experience diagnosing production application issues and supporting service restoration
- Understanding of software development and release practices, including testing and deployments
Complete Job Description
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