Software Support Engineer
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Job Summary
Providing essential software support for customers with complex conveyor and robotics systems, the full-time Software Support Engineer will troubleshoot WMS/WES/WCS issues, manage remote connections to critical systems, and collaborate with internal teams to ensure effective resolution of software and network problems.
Key responsibilities:
- Serve as the subject matter expert on WMS/WES/WCS, troubleshooting issues and providing support to customers
- Evaluate and diagnose system downtimes and degraded performance by analyzing server status, logs, and user symptoms
- Document troubleshooting processes and maintain accurate records of customer interactions and system information
Required qualifications:
- Bachelor's Degree in Computer Science or relevant experience
- 2+ years of experience with warehouse management, control, and execution systems
- Familiarity with warehouse distribution and fulfillment center operations
- Proficiency in troubleshooting within Linux environments and understanding of TCP/IP networks
- Ability to participate in a 24/7 on-call rotation with a quick response time
Complete Job Description
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