Software Support Representative
Job Summary
Delivering exceptional Tier 1 support to banking clients, the full-time Software Support Representative will troubleshoot and resolve customer cases in a dynamic phone support environment while working remotely within a 70-mile radius of designated office locations.
Key responsibilities
- Provide first point of contact support for banking clients, addressing inquiries and issues related to loan platforms
- Utilize a ticket management system to efficiently manage and resolve customer cases
- Deliver operational support for core systems and related add-on modules for both in-house and outsourced customers
Required qualifications
- Experience in customer service or technical support roles
- Familiarity with ticket management systems
- Knowledge of banking or financial services, particularly in loan platforms
- Ability to work in a fast-paced environment
- Residency within approximately 70 miles of designated office locations (Allen, TX; Lenexa, KS; Springfield, MO; or Monett, MO)
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 40,513 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
Wikipedia Wikipedia URL
BBB URL BBB URL
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
