Software Support Specialist
Job Summary
Providing day-to-day software and database support, the full-time remote Software Support Specialist will troubleshoot customer inquiries related to proprietary CAMA software and ensure customer satisfaction through effective resolution of issues.
Key responsibilities:
- Working directly with customers to answer software questions and resolve issues completely
- Advocating for customer needs internally to influence the product roadmap
- Partnering with new or upgraded customers to facilitate smooth transitions
Required qualifications:
- High-volume technical support experience with efficient case management
- Strong troubleshooting and analytical skills with the ability to learn complex systems quickly
- Experience supporting government, real estate, or regulated systems
- Proficiency in SQL, Salesforce, JIRA, and Microsoft Office Suite is a plus
- Adaptability to work in a fast-paced, constantly changing environment
Complete Job Description
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