Software Support Specialist
Job Summary
Providing essential software and database support, the full-time Software Support Specialist will work remotely to troubleshoot customer inquiries related to CAMA software, ensuring customer satisfaction and advocating for product improvements.
Key responsibilities:
- Working directly with customers to resolve software questions and issues
- Advocating for customer needs to influence the product roadmap
- Partnering with new customers to facilitate smooth transitions during software implementation
Required qualifications:
- High-volume technical support experience with efficient case management
- Strong troubleshooting and analytical skills with a quick learning ability for complex systems
- Experience supporting government, real estate, or other regulated systems
- Proficiency in SQL, Salesforce, JIRA, and Microsoft Office Suite is a plus
- Adaptability to work in a fast-paced and changing environment
Complete Job Description
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