Software Support Technician
Job Summary
Providing technical support and troubleshooting software issues, the full-time Software Support Technician will assist over 600 businesses across the US and Canada remotely, ensuring customer satisfaction and improving the overall user experience.
Key responsibilities:
- Deliver professional and effective technical support to customers via telephone and remote internet
- Troubleshoot and resolve software, system, and basic networking issues
- Document customer issues and resolutions accurately in the support ticketing system
Required qualifications:
- Associate's degree in Information Technology, Computer Science, or a related technical discipline
- Experience in customer service, help desk, or technical support roles
- Understanding of basic networking principles and troubleshooting concepts
- Familiarity with remote support software and help desk ticketing systems
- Experience creating technical documentation, such as user guides or knowledge base articles
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 38,620 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
