Software Support Technician
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Job Summary
Providing remote Tier I support, the full-time Software Support Technician will troubleshoot and resolve software issues, assist clients with inquiries, and maintain documentation to enhance customer service efficiency.
Key responsibilities
- Troubleshoot and resolve software issues through research, testing, and remote assistance
- Provide Tier I support via phone and email for all incoming service requests, including emergency support
- Create and maintain documentation, including processes, procedures, and FAQs, to support a knowledgebase
Required qualifications
- Associate degree or equivalent from a two-year college/technical school with a minimum of two years of related experience
- Exposure to preparing and presenting basic software training information
- Positive attitude towards AI-enabled tools and automation with a willingness to learn
- Knowledge of the aviation industry and bilingual skills (Spanish preferred) are a plus
- Intermediate to advanced knowledge of Microsoft Office, including Outlook and Excel
Complete Job Description
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