Solution Support Engineer
Job Summary
Providing world-class support to customers, the full-time remote Solution Support Engineer will troubleshoot technical issues, manage support cases, and collaborate with cross-functional teams to deliver effective solutions while maintaining a high level of professionalism.
Key responsibilities
- Proactively manage a queue of support cases and resolve customer issues via Teams, email, and phone
- Document all customer interactions and maintain knowledgebase articles to enhance customer enablement
- Collaborate with various departments to devise and validate solutions for customer needs
Required qualifications
- Bachelor's degree in computer science, software engineering, or related field, or 5+ years of relevant experience
- 3+ years of experience in a support role, preferably within global product support teams
- Proficiency in Linux and Windows system administration
- Experience with Python/Jython scripting and familiarity with database administration (MySQL or MSSQL preferred)
- Understanding of cloud deployment and troubleshooting for SaaS applications
Complete Job Description
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