Solutions Analyst
Job Summary
To support the Department of the Interior's modernization program, the full-time Solutions Analyst will translate technology and process changes into user-friendly documentation and training materials while leveraging AI tools and collaborating with cross-functional teams in a primarily remote setting.
Key responsibilities
- Participate in discovery sessions to analyze current workflows and identify user needs for technology adoption
- Utilize AI tools to synthesize findings and create clear documentation, including SOPs and training materials
- Collaborate with cross-functional teams to refine solutions based on user feedback and maintain documentation standards
Required qualifications
- Bachelor's degree and 5+ years of relevant experience in solutions analysis or related fields
- Experience supporting technology or process change from discovery through testing and adoption
- Proven ability to create accurate SOPs, job aids, and training materials
- Understanding of enterprise applications, data flows, and automation concepts
- Ability to complete background investigation and suitability requirements for a Moderate Risk Public Trust position
Complete Job Description
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