Solutions Analyst - Technical Support
Job Summary
Working remotely on a full-time basis, the Solutions Analyst - Technical Support will manage customer support cases, troubleshoot application and integration issues, and collaborate with internal teams to enhance the customer experience.
Key responsibilities
- Own customer support cases from initial investigation through resolution, ensuring timely communication
- Investigate and resolve Infios TMS application, configuration, and integration-related issues
- Create and maintain technical documentation and recommend process improvements based on recurring issues
Required qualifications
- Direct hands-on experience with Infios TMS in a support or operational capacity
- Experience troubleshooting system integrations and data exchanges between enterprise applications
- Working knowledge of integration technologies and data formats such as APIs, XML, and JSON
- Experience with SQL or relational databases for basic data analysis or validation
- Experience in a structured Tier 2/Tier 3 technical support environment
Complete Job Description
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