Solutions Architect Associate

Job Summary

Working closely with the Sales team, the full-time Solutions Architect Associate will own the technical side of the sales cycle for small and mid-market clients, conducting discovery sessions, scoping solutions, and demonstrating Cleo's offerings while utilizing AI tools to enhance customer engagement.

Key responsibilities

• Own the technical aspects of the sales cycle, from discovery to close, collaborating with the Sales team
• Conduct discovery sessions to gather business and technology requirements, identifying AI-powered capabilities that deliver value
• Demonstrate Cleo solutions through presentations and manage technical handoffs to Customer Success and Professional Services

Required qualifications

• Bachelor's degree in Computer Science, Computer Information Systems, or a related field, or equivalent relevant experience
• 2+ years in a pre-sales, solutions engineering, or customer-facing technical role within a B2B SaaS, EDI, or supply chain software environment
• Working knowledge of EDI (X12 or EDIFACT) and common B2B protocols such as AS2 and SFTP
• Understanding of core supply chain processes, including Order-to-Cash and Procure-to-Pay
• Demonstrated ability to run discovery calls and manage the technical track of a sales cycle independently