Solutions Architecture Manager
Job Summary
To support innovative customer engagement solutions, the full-time Manager, Solutions Architecture will design and architect cloud contact center solutions using Zendesk and Amazon Connect, while collaborating with sales teams in a hybrid work environment based in Charlottesville, VA, or remotely.
Key responsibilities
- Design comprehensive contact center architectures leveraging Amazon Connect and Zendesk capabilities to meet customer requirements
- Support pre-sales engagements from discovery through solution design, including demonstrations and technical workshops
- Create detailed solution architectures and technical documentation for complex customer environments
Required qualifications
- 3-5 years of experience in solution architecture, pre-sales engineering, or technical consulting in cloud technologies
- Strong understanding of Zendesk Contact Center, Amazon Connect, and AWS services
- Experience with CRM systems and omni-channel customer engagement platforms
- Proven track record of designing and implementing large-scale cloud solutions
- Bachelor's degree in Computer Science, Information Technology, or related field is preferred
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