Solutions Center Specialist

Job Summary

Managing the teleradiology workflow, the full-time Solutions Center Specialist will support clients and radiologists by monitoring live study queues, triaging inquiries, and ensuring timely case assignments in a remote environment.

Key responsibilities:

• Triage inbound calls and chats related to case submissions, status updates, and requests for radiologist communication
• Monitor the live queue to ensure cases are read within contracted turnaround times and reassign cases as needed
• Communicate effectively with radiologists and internal teams to address any operational issues and maintain workflow efficiency

Required qualifications:

• Four years of related experience in customer service, clerical work, or a help desk call center environment
• Three years of experience with PACS (Picture Archiving and Communication System)
• Proficiency in Excel and Outlook
• Basic computer skills and experience navigating multiple systems and applications
• Ability to travel as needed