Solutions Engineer
Job Summary
Serving as the technical problem solver for client-facing teams, the remote Solutions Engineer II will manage the full client lifecycle by partnering with Account Executives and Customer Success Managers to scope expansions, resolve complex integration challenges, and ensure clients derive lasting value from the platform.
Key responsibilities
- Act as the technical subject matter expert, supporting new business, renewals, and ongoing client projects
- Collaborate with Customer Success Managers to identify and scope expansion opportunities and custom configurations for existing clients
- Guide clients through website integration, troubleshooting technical issues, and validating implementations alongside support teams
Required qualifications
- 2-5 years of customer-facing technical experience in solutions engineering, sales engineering, or technical account management, preferably in SaaS
- Hands-on experience with website technologies such as JavaScript, HTML, CSS, and APIs
- Proven track record of supporting enterprise clients with both pre- and post-sale technical projects
- Ability to clearly explain technical concepts to non-technical audiences
- Strong critical thinking and problem-solving skills
Complete Job Description
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