Solutions Engineer
Job Summary
As a full-time remote Solutions Engineer, the successful candidate will serve as the technical point of contact for strategic enterprise partners, troubleshooting integration issues, managing ticket resolutions, and ensuring successful product launches.
Key responsibilities
- Act as the technical liaison for partners, providing real-time support and resolving technical inquiries
- Manage and resolve service desk tickets, triaging issues and escalating complex defects as necessary
- Oversee partner launch events, validating technical requirements and coordinating with engineering teams for successful execution
Required qualifications
- Strong knowledge of REST APIs, JSON, and webhooks
- Hands-on experience in debugging, troubleshooting, and isolating issues
- Excellent communication skills for both technical and non-technical audiences
- Experience with ticketing systems and adhering to engineering processes
- Ownership mentality with a track record of driving problems to resolution
Complete Job Description
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