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Solutions Implementation Specialist

Location: Remote
Compensation: Salary
Reviewed: Mon, Oct 19, 2026
This job expires in: 30 days

Job Summary

To support customers in achieving their business goals, the full-time salaried Solutions Implementation Specialist will configure customer environments, onboard clients, and maintain demo environments while collaborating with cross-functional teams in a remote work setting.

Key responsibilities
  • Configure customer environments, workflows, settings, and products for successful implementations
  • Partner with Implementation and Customer Success teams to onboard customers and validate configurations
  • Develop expertise in Kite and franchise operations, creating internal training materials and documentation
Required qualifications
  • 2+ years of experience in software implementation, customer success, or a similar SaaS role
  • Ability to learn complex software and connect capabilities to customer needs
  • Strong analytical thinking and problem-solving skills
  • Clear communication skills for conveying complex concepts to customers and teams
  • Proven ability to manage multiple projects with strong organizational skills

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