Solutions Support Engineer
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Job Summary
As the technical front door for European prospects and customers, the full-time remote Solutions Support Engineer will conduct technical discovery, map payment flows, and provide ongoing technical support while collaborating with sales and implementation teams.
Key responsibilities
- Conduct technical discovery with EU prospects and customers to clarify business goals and requirements
- Map payment flows and architect solutions using VGS capabilities, guiding customers on payment security best practices
- Provide overflow technical support by diagnosing and resolving issues, and writing documentation for internal and customer use
Required qualifications
- 5+ years in technical support, integration, or solutions engineering with experience in a senior capacity
- Background in payment infrastructure, including experience with large-scale card migrations and payment orchestration
- Knowledge of PCI DSS, data security, and compliance architecture
- Strong command of HTTP, REST APIs, and independent network debugging skills
- Ability to read and write code examples in at least one programming language such as Python, JavaScript, Java, or Ruby
Complete Job Description
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