Solutions Support Engineer
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Job Summary
As a full-time remote Solutions Support Engineer, the candidate will manage technical customer support experiences, troubleshoot issues, and design scalable solutions while collaborating with cross-functional teams.
Key responsibilities
- Own, troubleshoot, and solve customer technical issues using best practices and collaboration
- Create and maintain incident management requests to product or engineering teams
- Design and implement automation solutions to enhance the support offering
Required qualifications
- 5+ years of hands-on experience in customer support, technical support, or system administration
- 2+ years of experience with cloud technologies (Azure, AWS, GCP)
- 1+ years of experience designing, deploying, and managing Kubernetes clusters
- Proficiency in reading or debugging code in languages such as Java, Python, or JavaScript
- Must reside in the contiguous United States and meet specific U.S. person definitions
Complete Job Description
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