Spanish Bilingual Customer Care Representative

Job Summary

Seeking a full-time remote Spanish Bilingual Customer Care Representative, who will manage high volumes of customer interactions via phone and email, assisting clients with policy changes, claims inquiries, and providing exceptional service while collaborating with team members.

Key responsibilities

• Respond to 70-90 phone calls daily, delivering outstanding customer service
• Address customer emails promptly, resolving inquiries and concerns professionally
• Assist other departments with policy procedures and adjustments, ensuring a seamless customer experience

Required qualifications

• Proficiency in both English and Spanish, with strong reading, writing, and speaking skills
• Experience in a customer service role, preferably in a call center setting
• Strong mental and emotional resilience to handle challenging customer interactions
• Basic technical proficiency in navigating multiple software applications
• Ability to adapt and multitask in a fast-paced environment