Spanish Bilingual Customer Service Representative

Job Summary

Dedicated to enhancing customer experiences, the full-time Spanish Bilingual Customer Service Representative will manage inbound calls to assist clients with healthcare-related inquiries while working remotely.

Key responsibilities:

• Professionally handle a high volume of incoming calls and gather customer information efficiently
• Resolve customer issues using one-call resolution guidelines and maintain documentation as required
• Continuously evaluate and identify opportunities for process improvements to enhance client and customer satisfaction

Required qualifications:

• High school diploma or equivalent
• Proficiency in both Spanish and English
• Ability to pass a drug screen and background check
• Schedule flexibility to include weekends, evenings, and possible holidays
• Strong decision-making and analytical abilities