Spanish-Speaking Technical Support Engineer
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Job Summary
Fluent in Spanish, the full-time remote L1 Technical Support Engineer will serve as a trusted advisor for enterprise customers, resolving inbound support tickets related to cloud email security and SaaS solutions while collaborating with engineering teams to enhance product functionality.
Key responsibilities
- Own and resolve inbound support tickets, including configuration issues and threat investigations
- Deliver timely customer updates and root cause analyses to build trust in the platform
- Create and maintain knowledge base documentation to improve customer self-service and case deflection
Required qualifications
- 4+ years of experience in technical support within cybersecurity, SaaS, or enterprise technology environments
- Strong understanding of email security concepts and cloud/SaaS ecosystems
- Experience troubleshooting APIs and enterprise platform configurations
- Ability to analyze logs and collaborate cross-functionally for issue resolution
- Familiarity with tools like Salesforce, Jira, and Confluence for support management
Complete Job Description
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